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Some Frequently Asked Questions...

See if you can find some answers here.

Surfing?

There is plenty of surf in the area, starting with the fun left point break in our front yard, known as Troncones Point. There are also other beach breaks and river mouths near by to the north and south. Farther afield Saladita (a long Malibu-style left point) and the Ranch are only a short drive or boat ride away.

The water is warm year-round, usually hovering in the high 70s/low 80s. Winds tend to be light offshore every morning, turning onshore around noon almost every day. Troncones Point is a peaky point with a steep drop over sharp coral, that then backs off into deeper water, sometimes lining up nicely through the inside, sometimes not. We recommend reef boots, as the urchins can be thick.

Good boards can be rented at the nearby Inn at Manzanillo Bay (Modern boards in good condition: Channel Islands, Rusty, etc., mostly epoxy as well as long boards, boogie boards, fins, snorkels, etc.)

Mike Linn of Tsunami Surf offers surf lessons, board rentals and "rent and ride" packages where you rent the board and he takes you to the spot and you are free to surf as you like. Call him at 103-0018, or email at info@isasurf.com.

What is the surf like?

In the wintertime the surf is anywhere from small to medium, it is perfect for boogie boarding and body surfing. In the summertime the surf is usually from medium to big. If there is a tropical storm in the vicinity it will really bring the surf up. If you are a surfer, you know that conditions cannot be guaranteed.

Yoga?

There are multiple places offering yoga in Majahua and Troncones, some just a short walk down the beach away. We can help you set up sessions when you are here.

When are you open?

The hotel will be open year-round starting October 1st, 2019. This summer, 2019 we will be closing the hotel from June 1st to Sept. 31st to add a new pool and some other renovations. We will be reopening October 1st, 2019.

Are you right on the beach?

The Beach Bungalow is literally on the sand, while the rest of the rooms are tucked into the garden just 10m from the sand and about 20m from the water’s edge. Manzanillo Bay is one of the best beaches in the area. It's protected waters rarely have the currents so dangerous on open-ocean beaches.

How do I get to Los Raqueros from the airport and how long does it take?

You can take a taxi to Raqueros from the airport (and back) or you can rent a car. Hertz, Alamo, Budget, and National have rentals at the airport. The trip takes about 50 minutes.  Prices with the cabs at the airport are fixed and non-negotiable. Returns to the airport must be done by local cabs. We will arrange taxi service for you.

It is simple to get a taxi at the airport; there is a “Ground Transportation” desk when you come out of customs. Tell them that you want to go to Troncones and they will take your payment and give you a slip that you can take out the door to the taxi stand. The cars are in good shape and most have AC. All the taxi drivers know how to get to Troncones.

Which airport should I fly into?

You need to fly into the Ixtapa/Zihuatanejo International Airport (ZIH).

Do you have a restaurant on site?

While breakfast is included, there is not a full-service restaurant onsite. Every unit has a kitchen: the casitas have their own outdoor kitchenette as well as the deluxe suite, the new suites have a large shared kitchen, the two Villa suites share the main villa kitchen.

ON THE BEACH JUST A SHORT WALK FROM US:

Hacienda Eden – International cuisine and fresh-baked pizzas.

Amor Tropical – Fusion tacos and bowls with the best cocktails in town.

The Inn at Manzanillo Bay – International cuisine and GREAT margaritas

Tronco Bay – Classic Mexican beach fare

NEARBY MAJAHUA, A LOCAL FISHING VILLAGE:

Toro del Mar – Fantastic fresh seafood. If you are lucky you can watch a local fisherman go out and catch your lobster or oysters. Also famous for their Margaritas.

Brisas Mexicanas – Also great seafood spot with a palapa set on the rocks overlooking the fishing boat bay.

THE VILLAGE OF TRONCONES:

Roberto’s Bistro – Some of the best beef you’ve ever had. Argentine-style.

Quesadillas Lourdes – Perfect for lunch, sandwiches, quesadillas and daily specials.

Cafe Sol – Great place for “tapas”, tacos, sandwiches and catching the latest sports on TV from the US.

Mini Restaurant Chencho’s – Famous for hamburgers but great Mexican food.

La Mexicana – Famous for their local Mexican dishes.

Cafe Pacifico – Coffee and healthy options.

Do you have refrigerators in the rooms?

We have fridges in each kitchenette, and two mini fridges in each of the Villa suites. Each kitchen has most basic appliances and cutlery (blenders, coffee pot, toaster etc.), but we do not provide kitchen staples (salt, oil, spices, produce disinfectant etc.). You can find most basic groceries in the convenience stores in Troncones and nearby Majahua. But the most diverse selection of groceries is to be found at Soriana in Zihuatanejo right along the highway between the airport and Troncones. It may be worth it, on your way through town, to stop at a store to stock up for the week.

Do you have A/C?

Every room is air conditioned.

Do you have beach towels?

Yes, two large beach towels are standard with every room.

What is there to do in the area?

Swimming

Surfing the best point in Troncones right out front (lessons also available)

Snorkeling

Fishing: boats can be easily arranged and will take you out after Dorado, Marlin, Sail fish, Spanish Mackerel and sometimes Tuna

Boogie Boarding

Paddle Boarding

Horseback riding

Mountain Biking, Troncones has a new mountain bike trail system for beginner to intermediate bikers.

Hiking, the same trail system provides opportunities for hiking as well. 

Birding, the area has incredibly diverse bird life.

Guided eco tours, mountain bikes, Kayaking trips and more available through our friends at Costa Nativa Eco tours

Onsite manicure and pedicure service available

Therapeutic massage, let a master masseuse come to you

Hammocks scattered about the property for your lounging pleasure.

Taxi service available to Ixtapa/Zihuatenejo.

I don't want to bring much cash. What should I do?

You can pay the balance of your hotel bill before you arrive, or by credit card once you get here. Very few restaurants accept credit cards, so bring pesos and/or a debit card to withdraw pesos as needed. There are ATM machines in the airport that we recommend utilizing when you arrive. An ATM will give you a better exchange rate than any other method. There is now an ATM machine in Troncones! But it is notorious for being out of service for one reason or another, so it is best to come prepared. All of our rooms have completely secure lock boxes where you can safely store your valuables and cash without worry.

Can you go SCUBA diving or fishing?

Scuba Diving and sport fishing can be arranged in Zihuatanejo.

In shore small game fishing can be arranged right here in Majahua. Let us set you up with a captain for a morning of fun.

There is an official scuba center there and they have guided trips that start at around $50 US a person. The scuba diving on the pacific coast of Mexico is not ‘world class’ but it is a fun way to spend the afternoon.

What if I need a doctor?

For a minor injury there is a clinic about a ten-minute drive away. For something more major there is a private hospital in Zihuatanejo. No matter what, if you are injured we will do all we can to help.

Can I get laundry done?

We do not do laundry; our machine goes almost 24 hours a day to keep up with our own laundry! There is a laundry service in Troncones.

Are there places to buy gifts?

There is a gift shop right next door at Eden. Eva does all of the shopping and tries to get a variety of beautiful and special things from all over Mexico. There are several other shops in Troncones.

How far should I book in advance?

It is always better to book as far in advance as possible. It is difficult for us to predict when we will be full. But one thing is certain, for reservations during the Christmas season you should book one year in advance. Best to book as soon as you are sure of the dates you need.

Can I pay by credit card?

Yes

Where can I get pesos once I am there?

The best place to get pesos once you arrive is at the airport ATM machine to the left as you come out of the arrivals hall. The ATM will give you a better exchange rate than the banks here. But your local bank back home should be able to provide you with pesos at the current exchange rate, so it is best to arrive prepared with pesos. There is an ATM in Troncones that works, well most of the time...

Can I use my ATM card?

As long as it is part of the Plus system and Cirrus, yes. There is now an ATM machine in Troncones!! There are also quite a few ATM machines in Zihuatanejo and Ixtapa that take the Plus system and Cirrus. Sometimes, although you think that you can use your card anywhere; it hasn’t been programmed to go international: check at your bank before leaving.

I am a vegetarian. Can you accommodate me?

Our breakfast menu only has one day that includes meat which we can easily exclude from your dish. In town there are now a number of restaurants that offer vegetarian entrees and specialties. Vegan fare is a bit more limited in options...


Email: raqueros.mex@gmail.com
Ph: +52-755-553-2870
Los Raqueros • Manzanillo Bay, Troncones, GRO CP40880
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